Towards an integrated model of customer service skills and customer loyalty : the mediating role of customer satisfaction
Amjad A. Abu-ELSamen; Mamoun N. Akroush; Fayez M. Al-Khawaldeh; Motteh S. Al-Shibly
| Year of publication: |
2011
|
|---|---|
| Authors: | Abu-ELSamen, Amjad A. ; Akroush, Mamoun N. ; Al-Khawaldeh, Fayez M. ; Al-Shibly, Motteh S. |
| Published in: |
International journal of commerce and management. - Bingley [u.a.] : Emerald, ISSN 1056-9219, ZDB-ID 2473956-X. - Vol. 21.2011, 4, p. 349-380
|
| Subject: | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Jordanien | Jordan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009413458