Towards customer delight: Added value in public sector corporate real estate

This paper explores the findings emerging from the inaugural conference of a new network called the World Wide Workplace Web, an international forum for future real property leaders mainly within public sector real estate organisations. It focuses on the challenges of defining and demonstrating value added in the field of public sector corporate real estate. What is perceived as value added within the public sector CREOs? Is the meaning of added value evolving in the eyes of the customer? How are public sector CREOs partnering with customers to establish value, demonstrate their performance against customer expectations and continuously improve the way business is conducted in light of the feedback received? The paper is applicable to both public and private sectors, but refers frequently to a public sector context.