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Best practices in total quality : experiences from East Asia and the USA
Hagedorn, Christoph, (1995)
Crossing the management fashion border : the adoption of business process reengineering services by management consultants offering total quality management services in the United States, 1992–2004
Jung, Dong-Il, (2016)
Total-Quality-Management als Wettbewerbsfaktor : Erfolgspotentiale integrativer Managementkonzepte
Zink, Klaus J., (1995)