Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Year of publication: |
2023
|
---|---|
Authors: | Väisänen, Hanna-Maija ; Uusitalo, Outi ; Ryynänen, Toni |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 110.2023, p. 1-15
|
Subject: | Content analysis | Perception | Sustainable servicescape | Tourist accommodation | Tripadvisor | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Nachhaltigkeit | Sustainability | Urlaubsverhalten | Holiday behaviour | Ökotourismus | Ecotourism | Nachhaltige Entwicklung | Sustainable development |
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