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Emotionale Führung
Goleman, Daniel, (2002)
Emotionen und Management
Schreyögg, Georg, (2001)
Difficult people : avoid confrontation, deal with the problem, improve atmosphere
Jay, Ros, (2001)
Why compassion counts!
Frost, Peter J., (2011)
Toxic emotions at work : how compassionate managers handle pain and conflict
Frost, Peter J., (2003)