TQM Practices and Organisational Performances in the Manufacturing Sector : Evidence From A Developing Nation

This paper examines and compares the Total Quality Management (TQM) practices and performances of the manufacturing sector in Malaysia. Empirical research is used to determine the difference, if any, in the issues related to TQM implementation and organisational performances. Results based on testing the mean differences between firms having ISO 9000 certification, and those that are not certified indicate that there are significant differences in performances between firms having ISO 9000 certification and those that are not. This supports the hypothesis that ISO 9000 certification contributes to a higher organisational performance. Other findings based on the impact of length of operation on performance are also reported and the implications are discussed. Future research directions are also suggested