Train‐driver program keeps GNER on track : Home‐grown training wins plenty of accolades

Purpose – Shows how UK train operator GNER comprehensively reviewed its driver training after the chairman of the inquiry into the Ladbroke Grove railway accident called for a systematic approach to training. Design/methodology/approach – Draws on information provided by the company's technical‐training team manager. Findings – Explains that GNER launched a 43‐week training programme to develop drivers from people with no previous experience. Since the launch, 39 drivers have been trained. GNER has also developed 51 trainers to help with on‐the‐job training. Apart from the technicalities of driving and the rules and regulations, trainees learn self‐management, to help them work in isolation; safe and effective communication and actions to take in emergencies. Trainees observe drivers, drive with trainers and drive a train in service, and record their progress against agreed standards in a logbook. There are also classroom sessions, lectures, simulations, group discussions and expert visits. Practical implications – Describes how GNER is the first long‐distance train operator successfully to retain its franchise, and the training has contributed to this by demonstrating that it meets national and industry standards. Originality/value – Argues that, for many of the trainees, it is their first taste of shift work, so fitness for duty and the effects on lifestyle and safety performance are high on the programme's agenda.