Training managers to handle a crisis

The best way to prepare an organization for a crisis is to start with the training and work backwards to the development of a manual, because crisis management calls for an instinctive understanding of the psychologies involved and a high degree of flexibility. Outlines a typical development programme to prepare an organization for a major crisis. Describes how to sell such a course to a management already committed to first preparing a plan and the author′s approach as trainer.