Transactive memory processes that lead to better team results

Purpose – The objective of this paper is to evaluate dynamically those transactive memory processes that help to improve team results. Thus, the paper analyzes the processes by which transactive memory systems are created and we evaluate their effect on team results. Design/methodology/approach – To reach this objective, a quasi‐experiment was conducted with 167 students from the School of Business in a Spanish University during 2004‐2005. This experiment consisted of a business game where students had to make decisions in 44 teams. Findings – Transactive memory can help to understand differences in team results. Research limitations/implications – The limitations of our analysis are related to the short period of the quasi‐experiment. Originality/value – For courses which involve team learning, teachers would promote some specific practices and ways to work.