Transferring learning to behavior : using the four levels to improve performance

Online-Ressource (xiii, 182 p)

ill

24 cm

Includes bibliographical references and index

Contents; Foreword; Preface; Part I: The Four Levels' Biggest Challenge; 1. The Four Levels in the 21st Century; 2. The Challenge: Transferring Learning to Behavior; Part II: Foundations for Success; 3. Strategy and Leadership; A Strategic Focus; The Right Kind of Leadership; 4. Culture and Systems; An Effective Change Management System; An Effective Measurement System; 5. Success at Levels 1 and 2; Level 1: Reaction; Level 2: Learning; Part III: Solutions to the Challenge; 6. Support; 7. Accountability; 8. The Glue to Hold It All Together; Supportive Management

Part IV: Best Practices Case Studies9. Manufacturing Organizations; Toyota Quality Financial Management; Nextel Communications, Inc.; Hewlett Packard; Ingersoll-Rand, Von Duprin Divison; 10. Service Organizations; Nicco Internet Ventures Limited; ABN AMRO Bank; Anthem Blue Cross and Blue Shield; Indiana Institute of Technology; Indiana Public Defender Council; First Indiana Bank; 11. Taking Action; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; About the Authors;

Electronic reproduction; Available via World Wide Web

ECONIS - Online Catalogue of the ZBW