Transformating Performance Measurement : Rethinking the Way We Measure and Drive Organizational Success

Intro -- Contents -- Acknowledgments -- Introduction -- Why Measurement Is So Powerful -- When Measurement Goes Bad -- Why Measurement Goes Bad -- Beginning the Transformation -- Creating a Positive Context of Measurement -- The Focus of Measurement -- The Integration of Measurement -- The Interactivity of Measurement -- Measurement Leadership -- Learning About and from Measurement -- The Uses and Abuses of Measurement Technology -- Performance Measurement Maturity -- Transformational Measures -- Transformational Measurement Action Plans -- EPILOGUE How to Begin Transforming Performance Measurement in Your Organization -- Notes -- Bibliography -- Index.