Transformation in Global Outsourcing : Towards Digital Sourcing of IT and Business Services

Chapter 1 The Outsourcing Pivot: Advances and Challenges -- Part I Governing Traditional Outsourcing Services -- Chapter 2 The Governing Mechanisms of Successful Multisourcing Projects -- Chapter 3 What The Guardian Does in Multisourcing Projects -- Chapter 4 IT Multi-sourcing and Opportunistic Behaviour in Conditions of Uncertainty -- Chapter 5 Conflict Resolution in Business Services Outsourcing -- Part II Advancing Sourcing Performance -- Chapter 6 Managing Tensions in Globally Distributed Work -- Chapter 7 On Dissatisfaction with Offshore-Outsourcing: Is Backsourcing the Right Response? -- Chapter 8 Status Differentials and Framing in the Implementation of Task Migration Strategies -- Part III Shifting from Traditional Sourcing to Digital Services -- Chapter 9 The Evolution of Intelligent Automation as a Sourcing Option -- Chapter 10 Formal and Relational Governance of Artificial Intelligence Outsourcing -- Chapter 11 Internet-based Sourcing – Cloud and Crowdsourcing as Delivery Models -- Chapter 12 A Process Perspective on Emerging Value in Tournament-based and Collaborative Crowdsourcing -- Chapter 13 Digitalized Flexible Organisations: Toward the Future Sourcing of Work -- Chapter 14 Emerging Sourcing Challenges: Innovation, Net Zero and Digital Transformation.