Transformational leadership and its impact on customer satisfaction : measuring mediating effects of organisational citizenship behaviours
Taylan Budur, Mersid Poturak
| Year of publication: |
2021
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|---|---|
| Authors: | Budur, Taylan ; Poturak, Mersid |
| Published in: |
Middle East journal of management : MEJM. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-3644, ZDB-ID 3004210-0. - Vol. 8.2021, 1, p. 67-91
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| Subject: | transformational leadership | idealised influence | inspirational motivation | intellectual stimulation | individual consideration | organisational citizenship behaviours | OCBs | customer satisfaction | SMEs | Kurdistan Region of Iraq | Führungsstil | Leadership style | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | KMU | SME | Verhalten in Organisationen | Organizational behaviour | Irak | Iraq | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/MEJM.2021.111997 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012392767