Transforming Government and Empowering Communities : The Sri Lankan Experience with e-Development

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Contents; Foreword; Acknowledgments; About the Author; Acronyms and Abbreviations; Chapter 1 Introduction; Figure 1.1 Links Among Key Elements of e-Development; PART 1 Developing e-Leadership Institutions; Table 2.1 SWOT Analysis of the ICT Agency, February 2004; Box 2.1 Analyzing the Dynamics of Institutional Development and Strategic Management; Box 2.2 Stakeholder Analysis of the ICT Agency; Figure 2.1 Proposed Governance Mechanisms for e-Sri Lanka; Box 2.3 Matching Scope to Resources and Capabilities; Table 3.1 Inputs and Outputs of the Monitoring and Evaluation Process fore-Sri Lanka

PART 2 Transforming GovernmentBox 4.1 How Colombia's Top-Down Approach Madee-Government Happen Fast; Box 4.2 Examples of e-Government Applications with High Impact Potential; Figure 4.1 A Road Map for Developing e-Government; Table 4.1 Criteria for Selecting e-Government Pilots and Measuring Their Potential Benefits; Figure 4.2 Framework for Ranking Malaysia's e-Government Pilots by Priority; Table 4.2 Architecture of e-Government; Box 4.3 Partnering with the Private Sector for e-Governmentin Andhra Pradesh; Table 5.1 Factors for Success and Failure in ICT Case Studies,Sri Lanka

Table 5.2 E-government Readiness Scores for Selected Countries, 2003Table 5.3 SWOT Analysis for the e-Government Strategy of Sri Lanka; Table 6.1 Selected ICT Applications Creating Value for Citizens; Figure 6.1 Transparency and Accountability in the Provision ofe-Services; Figure 7.1 Proposed Business Services Architecture fore-Government in Sri Lanka; Figure 7.2 Steps in Prioritizing e-Services; Figure 7.3 Matrix for Prioritizing e-Services; Table 7.1 Selected e-Services Identified as Priorities; Table 7.2 Responsibilities of ICT Units in Sri Lankan Government Agencies

Figure 7.4 Proposed Multilevel ICT Training Programs fore-Government in Sri LankaFigure 7.5 Proposed Framework for the First Phase ofe-Government in Sri Lanka; Box 7.1 Selected e-Services to Be Introduced in the First Phase ofe-Government in Sri Lanka; PART 3 Empowering Communities; Box 9.1 Good Practices in Designing and Implementing an ICT Project; Box 9.2 What a Request for Proposals Should Do; Box 9.3 Key Elements of a Good Project Proposal; Box 10.1 Selection Criteria for e-Society Fund Grants; Table 10.1 Some Innovative Community Grant Proposals from the First Round

Table 10.2 Partnership Grant Projects from the First Round

ForewordAcknowledgments -- Acronyms and abbreviations -- Introduction -- E-development as a holistic vision -- The eSri Lanka program -- Learning from eSri Lanka -- Developing e-leadership institutions -- An institutional innovation in e-leadership: the ICT Agency of Sri lanka -- The institutional model -- Evolution of the authorizing environment and governance model -- Mandate -- Paths to sustainability -- Core competencies -- Partnerships -- A learning organization -- Role of aid agencies -- Lessons and conclusions -- Annex 2.1 The ICT agency in search of a corporate identity -- Annex 2.2 The ICT policy framework & the organizational structure of the ICT agency -- Annex 2.3 Internal and external risks facing the ICT agency at inception -- Managing results -- Objectives of monitoring and evaluation for eSri Lanka -- Framework for monitoring and evaluation -- Arrangements for monitoring and evaluation -- Emerging lessons -- Annex 3.1 Results framework for monitoring and evaluation -- Outcome indicator -- ICT human resource development and industry promotion -- Transforming government -- Best practices and options for planning and implementing e-government -- Approaches to planning e-government -- Implementation of e-government: four phases -- Leadership, partnership, and change management -- Providing leadership, building partnerships -- Conclusions and implications -- Readiness for e-government: a historical perspective -- History of e-government in Sri Lanka -- Analysis of the situation -- Findings and recommendations -- A vision of e-government -- Motivations and aspirations -- Challenges to realizing the vision -- Lessons learned: a postscript -- A strategy for e-government: initial priorities and lessons -- Planning for e-services -- Building e-governance -- Implementation agenda -- Early experience and lessons -- Annex 7.1 Criteria for determining impact & feasibility of offering services online -- Determining impact -- Determining feasibility -- Empowering communities -- Innovation in ICT use for poverty reduction -- Bottom-up planning and participatory development -- Serving the bottom of the pyramid -- The user innovation revolution -- Demand-driven ICT-enabled development -- Financing ICT innovation: lessons from InfoDev -- Conditions for ensuring impact by small grants -- Strategies for soliciting and funding good proposals -- Evaluating proposals and making funding decisions -- Good practices in managing a small-grant program -- E-society: design and early experience -- Overview of the fund -- Practices in soliciting and funding proposals -- Arrangements for implementation and monitoring -- Early operation and lessons learned -- Key lessons of eSri Lanka -- Designing and implementing a holistic framework for e-development -- Developing e-leadership institutions -- Transforming government -- Empowering communities -- Appendix 1 Main program components of eSri Lanka -- ICT policy, leadership, and institutional development program -- Information infrastructure program -- Reengineering government program -- ICT human resource capacity-building program -- ICT investment and private sector development program -- E-society program -- Appendix 2 Selected indicators for Sri Lanka and comparators -- Bibliography -- About the author.

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