Transforming IT/IS infrastructure and IS personnel issues

This paper examines the organizational issues that arise when an organization transforms its IT infrastructure. The unanticipated changes in the IT infrastructure forced IS personnel to set new priorities that caused delays in other aspects of their work. There are several problems such as retention and burnout that IS directors must monitor carefully when their organizations introduce complex IT‐based projects that have strategic implications. This study identifies six major tactics that an organization may employ in order to ensure continuity and flexibility in its IS functions. These are: retaining by continuous training, evaluation by objectives, reward for smooth operations, reducing stress and burnout by encouraging creative ideas, job rotation, and finally involving IS personnel in the hiring process of new employees.