Transforming IT managers into becoming strategic internal business partners : A winning collaboration between HSBC and LFGSM

Purpose – The purpose of this paper is to help HSBC IT add greater value to the businesses that they support, create greater consistency throughout IT, and improve communications with business stakeholders. Design/methodology/approach – The paper is based on research conducted by LFGSM on the needs of IT professionals, finalized by HSBC Advisory Committee. Findings – The increase in the HTS organization's consulting expertise was identified as an added value to business partner relationships, and allowed the full institutionalization of the shared services model to be completed. Practical implications – The paper provides a nice step up from other consulting courses offered. It is subject matter relevant – especially with the focus on relationship management. Social implications – The paper provides strategic insights and practical thinking that can have a broader social impact. Originality/value – Nearly 70 percent continue to utilize most of the skills taught months after attending the Advanced Consulting Skills program.