Transition and transformation: employee satisfaction in the 1990s

States there is a link between the level of employee satisfaction and business performance in many of the world's leading companies — therefore engaging employee's commitment is the priority for organizations that wish to achieve/sustain leadership in industries and markets. Research by ISR (International Survey Research) measured employee satisfaction among 175,000 workers in 70 UK organizations, to assess reactions to change, establish morale levels and other portent details. Concludes that change which affects staff morale can only have a detrimental effect on companies creating a vicious spiral.