Transitioning from service management to service-dominant logic : observations and recommendations
Year of publication: |
2010
|
---|---|
Authors: | Gummesson, Evert ; Lusch, Robert F. ; Vargo, Stephen L. |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 2.2010, 1, p. 8-22
|
Subject: | Dienstleistungsmanagement | Service management | Komplexe Systeme | Complex systems | Systemtheorie | Systems theory | Service-Dominant Logic | Service-dominant logic | 1970- |
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