Translating customers' voices into operations requirements - A QFD application in higher education
| Year of publication: |
2001
|
|---|---|
| Authors: | Hwarng, H.Brian ; Teo, Cynthia |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 18.2001, 2-3, p. 195-227
|