Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Dimitris Terzakis; Pandelis V. Zisis; Alexandros E. Garefalakis; Stavros E. Arvanitis
| Year of publication: |
2012
|
|---|---|
| Authors: | Terzakis, Dimitris ; Zisis, Pandelis V. ; Garefalakis, Alexandros E. ; Arvanitis, Stavros E. |
| Published in: |
European research studies : an international multidisciplinary journal with topics in European integration. - Piraeus, ISSN 1108-2976, ZDB-ID 2694391-8. - Vol. 15.2012, 1, p. 99-125
|
| Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Hochschule | Higher education institution | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009672449