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The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos, (2010)
Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment
Pantouvakis, Angelos, (2011)
Internal marketing and the moderating role of employees : an exploratory study
Pantouvakis, Angelos, (2012)