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Lost in the cradle of gold : [a priority-setting survival simulation]
Ukens, Lorraine L.,
Developing an emotionally intelligent team
Bagshaw, Mike, (2003)
The radical team handbook : harnessing the power of team learning for breakthrough results
Redding, John C., (2000)
101 ways to improve customer service : training, tools, tips, and techniques
Ukens, Lorraine L., (2007)
What would you do? : a game or ethical and moral dilemma