Troublesome travellers : the service system as a trigger of customer misbehaviour
Markus Fellesson; Nicklas Salomonson and Annika A̐berg
| Year of publication: |
2013
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|---|---|
| Authors: | Fellesson, Markus ; Salomonson, Nicklas ; A̐berg, Annika |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 3, p. 256-274
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| Subject: | Customer misbehaviour | Service system | Public transport | Transport industry | Transportation | Consumer behaviour | Konsumentenverhalten | Dienstleistungsqualität | Service quality | Öffentlicher Nahverkehr | Local public transport | Beziehungsmarketing | Relationship marketing | Öffentlicher Verkehr | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010127409