Trust and digital privacy : willingness to disclose personal information to banking chatbot services
James Lappeman, Siddeeqah Marlie, Tamryn Johnson, Sloane Poggenpoel
| Year of publication: |
2023
|
|---|---|
| Authors: | Lappeman, James ; Marlie, Siddeeqah ; Johnson, Tamryn ; Poggenpoel, Sloane |
| Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 28.2023, 2, p. 337-357
|
| Subject: | Chatbots | Conversational commerce | Digital privacy | Internet banking | Online brand trust | User self-disclosure | Datenschutz | Data protection | Vertrauen | Confidence | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Datensicherheit | Data security | Online-Handel | Online retailing | Social Web | Social web | Online-Marketing | Internet marketing | Internet | Electronic Commerce | E-commerce | Markenimage | Brand image | Digitalisierung | Digitization | Beziehungsmarketing | Relationship marketing | Digitale Güter | Digital goods |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-022-00154-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014326884