Trust, Voice, and Incentives : Learning from Local Success Stories in Service Delivery in the Middle East and North Africa
Hana Brixi; Ellen Lust; Michael Woolcock
| Year of publication: |
2015 ; Online-Ausg.
|
|---|---|
| Authors: | Poláčkova Brixi, Hana ; Lust-Okar, Ellen ; Woolcock, Michael |
| Publisher: |
Washington : World Bank Publications |
| Subject: | MENA-Staaten | MENA countries | Öffentliche Dienstleistung | Public services | Kommunale Dienstleistung | Local public services | Nordafrika | North Africa | Gesundheitsversorgung | Health care | Mittlerer Osten | Middle East | Bildungseinrichtung | Educational institution |
| Description of contents: |
1.16 Voiced an opinion to a public official in the last month: MENA and other regions, 2013
|
| Extent: | Online-Ressource (342 pages) |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Description based upon print version of record Cover; Contents; Foreword; Acknowledgments; About the Authors and the Contributors; Abbreviations; Overview; Citizens' expectations; Local successes: Autonomy, accountability, and participation; Figures; O.1 Voiced opinion to public officials in the last month: MENA and other regions, 2013; The cycle of poor performance; O.2 The cycle of performance; O.3 Importance of wasta in obtaining a government job, by municipality: Jordan, 2014; O.4 Percentage of respondents reporting payment of informal fees, education and health care sectors: MENA region and globally, 2013 O.5 Percentage of students whose principals report that teacher absenteeism is a serious problem in their school: MENA region and globally, 2011O.6 Adherence to care protocols for diabetes and coronary heart disease in health facilities: Arab Republic of Egypt, 2010; O.7 Availability of aspirin, by province: Morocco, 2011; Bases for improvement; O.8 SABER analysis of World Bank School Autonomy and Accountability Interventions, by region, FY03-13; Reference; Data sources; Introduction; Organization of this report; I.1 The cycle of performance; Note; References PART I: Expectations, Reality, and Inspiration in Education and Health Services DeliveryMaps; I.1 Human Development Index (HDI) values for MENA, 2013; 1. A Demand for Better Services but Not Formal Accountability; The right to education and health services in the MENA region; Citizens' satisfaction and demands on government; 1.1 Prioritizing values: MENA and other regions, 2010-14; 1.2 Citizens' priorities among services: Various regions, 2014; 1.3 Top two issues in need of the greatest investment: Arab Republic of Egypt, 2011 1.4 Satisfaction with education services: MENA and other regions, 20131.5 Satisfaction with the availability of quality health care: MENA and other regions, 2013; 1.6 Satisfaction with services across sectors: MENA and other regions, 2013; 1.7 Education and health systems-corrupt or extremely corrupt: Selected MENA economies, 2013; 1.8 Public sector corruption score: Selected MENA economies, 2014; 1.9 Perceptions of government's efforts to fight corruption: MENA and other regions, 2013; 1.10 Satisfaction with efforts to deal with the poor: MENA and other regions, 2013 1.11 On a continuum of 1 to 10, citizens' expectations of their government: MENA and other regions, 2010-14Citizens' trust and engagement; 1.12 Perceptions of performance of current government in improving basic health services: Selected MENA economies, 2010-11; 1.13 Citizens' perceptions of service delivery responsibility: Tunisia, 2014; 1.14 Satisfaction with education services and trust in government: MENA and other regions, 2013; 1.15 Satisfaction with health services and trust in government: MENA and other regions, 2013 1.16 Voiced an opinion to a public official in the last month: MENA and other regions, 2013 |
| ISBN: | 978-1-4648-0457-1 ; 978-1-4648-0456-4 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012684385