Turning non-financial performance measurements into financial performance : the usefulness of front-office staff incentive systems in hotels
Nathalie Bénet, Aude Deville, Karine Raïes, Pierre Valette-Florence
| Year of publication: |
2022
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|---|---|
| Authors: | Bénet, Nathalie ; Deville, Aude ; Raïes, Karine ; Valette-Florence, Pierre |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 142.2022, p. 317-327
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| Subject: | Delegation | fsQCA | Hotel customer orientation | Incentive systems | Management control systems | Performance measurement | PLS-POS | Performance-Messung | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Controlling-Informationssystem | Management control system | Leistungsanreiz | Performance incentive | Prinzipal-Agent-Theorie | Agency theory | Performance-Management | Performance management | Anreiz | Incentives |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.12.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013168293