Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Cheol Park, Heejung Lee, Jongkun Jun, Thaemin Lee
| Year of publication: |
September 2018
|
|---|---|
| Authors: | Park, Cheol ; Lee, Heejung ; Jun, Jongkun ; Lee, Thaemin |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 3, p. 621-640
|
| Subject: | Customer participation | Value creation | Satisfaction | Relationship | Social interaction | Social services | Beziehungsmarketing | Relationship marketing | Soziale Beziehungen | Social relations | Betriebliche Wertschöpfung | Kundenzufriedenheit | Customer satisfaction | Sozialer Dienst | Lieferantenmanagement | Supplier relationship management | Kundenwert | Customer value | Kundenintegration | Customer integration | Dienstleistungsmarketing | Services marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-017-0357-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011915173