Typologies of e-commerce retail failures and recovery strategies
| Year of publication: |
2005
|
|---|---|
| Authors: | Forbes, Lukas P. ; Kelley, Scott W. ; Hoffman, K.Douglas |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 5, p. 280-292
|