Typology of Kano models : a critical review of literature and proposition of a revised model
Arash Shahin; Masoud Pourhamidi; Jiju Antony; Sung Hyun Park
| Year of publication: |
2013
|
|---|---|
| Authors: | Shahin, Arash ; Pourhamidi, Masoud ; Antony, Jiju ; Park, Sung Hyun |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 30.2013, 3, p. 341-358
|
| Subject: | Softwareentwicklung | Software development | Kundenservice | Customer service | Dienstleistungsmanagement | Service management | Klassifikation | Classification |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009729996