Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement
| Year of publication: |
1997
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|---|---|
| Authors: | Sterman, John D. ; Repenning, Nelson P. ; Kofman, Fred |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 43.1997, 4, p. 503-521
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