Uncovering customer service experiences with Twitter : the case of airline industry
Fotis Misopoulos; Miljana Mitic; Alexandros Kapoulas and Christos Karapiperis
| Year of publication: |
2014
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|---|---|
| Authors: | Misopoulos, Fotis ; Mitic, Miljana ; Kapoulas, Alexandros ; Karapiperis, Christos |
| Published in: |
Management decision : MD. - Bingley : Emerald Publishing Limited, ISSN 0025-1747, ZDB-ID 411946-0. - Vol. 52.2014, 4, p. 705-723
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| Subject: | Social networks | Customer service | Airlines | Service industries | Fluggesellschaft | Airline | Kundenservice | Dienstleistungsqualität | Service quality | Social Web | Social web | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Luftverkehr | Air transport | Soziales Netzwerk | Social network | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010386768