Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Sangchul Park, Hyun-Woo Lee, Calvin Nite
| Year of publication: |
2023
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|---|---|
| Authors: | Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 17.2023, 4, p. 1025-1050
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| Subject: | Attribution theory | Negative word-of-mouth | Perceived responsibility | Relationship norm | Service failure | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Persönlichkeitspsychologie | Personality psychology | Sozialpsychologie | Social psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-023-00544-w [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014504697