Understanding and improving consumer reactions to service bots
Noah Castelo, Johannes Boegershausen, Christian Hildebrand, Alexander P Henkel
| Year of publication: |
2023
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| Authors: | Castelo, Noah ; Boegershausen, Johannes ; Hildebrand, Christian ; Henkel, Alexander P. |
| Published in: |
Journal of consumer research : JCR ; an interdisciplinary journal. - Oxford : Oxford Univ. Press, ISSN 1537-5277, ZDB-ID 2063374-9. - Vol. 50.2023, 4, p. 848-863
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| Subject: | artificial intelligence | service bots | robots | chatbots | service automation | service evaluation | Künstliche Intelligenz | Artificial intelligence | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Automatisierung | Automation | Dienstleistung | Services | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1093/jcr/ucad023 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014444213