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Acquiring and retaining customers in UK banks : an exploratory study
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Direct Banking : wie virtuelle Institute das Bankgeschäft revolutionieren
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Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
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Understanding challenges of qualitative research : rhetorical issues and reality traps
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Counterfeit purchase typologies during an economic crisis
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Say hello, wave goodbye: missed opportunities for electronic relationship marketing within the financial services sector?
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