Understanding Complaining Responses through Consumer's Self-Consciousness Disposition
| Year of publication: |
2002
|
|---|---|
| Authors: | Marquis, Marie ; Filiatrault, Pierre |
| Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 19.2002, 3, p. 267-292
|