Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Teresa Fernandes, Elisabete Oliveira
| Year of publication: |
2021
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|---|---|
| Authors: | Fernandes, Teresa ; Oliveira, Elisabete |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 122.2021, p. 180-191
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| Subject: | Artificial intelligence | Automated technologies | Digital voice assistants | Drivers | Service robot acceptance model | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Automatisierung | Automation | Konsumentenverhalten | Consumer behaviour | Digitalisierung | Digitization | Computerunterstützung | Computerized method | Roboter | Robot | Innovationsdiffusion | Innovation diffusion | Technischer Fortschritt | Technological change |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.08.058 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012420391