Understanding customer needs through quantitative analysis of Kano's model
| Year of publication: |
2010
|
|---|---|
| Authors: | Wang, Ting ; Ji, Ping |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 27.2010, 2 (1.1.), p. 173-185
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