Understanding the dynamics behind bank branch service quality in Portugal : pursuing a holistic view using fuzzy cognitive mapping
Fernando A.F. Ferreira, Marjan S. Jalali, João J.M. Ferreira, Jelena Stankevičienė, Carla S.E. Marques
| Year of publication: |
September 2016
|
|---|---|
| Authors: | Ferreira, Fernando Alberto Freitas ; Jalali, Marjan S. ; Ferreira, João J. M. ; Stankevičienė, Jelena ; Marques, Carla S. E. |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 10.2016, 3, p. 469-487
|
| Subject: | Bank branch | Determinants of service quality | Dynamics | Fuzzy cognitive maps | Holistic view | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Bank | Portugal | Kognition | Cognition | Holismus | Holistic approach |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-015-0278-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011722345