Understanding Firms' Customer Satisfaction Information Usage
| Year of publication: |
2005
|
|---|---|
| Authors: | Morgan, Neil A. ; Anderson, Eugene W. ; Mittal, Vikas |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 69.2005, 3, p. 131-151
|