Understanding organization-customer links in a service setting in Russia
Nick Ashill, Amjad Abuelsamen, Tanya Gibbs, Rania W. Semaan
| Year of publication: |
2022
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|---|---|
| Authors: | Ashill, Nick ; Abuelsamen, Amjad ; Gibbs, Tanya ; Semaan, Rania W. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 66.2022, p. 1-8
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| Subject: | Customer satisfaction | Management commitment to service quality | Russia | Service climate | Service performance | Dienstleistungsqualität | Service quality | Russland | Kundenzufriedenheit | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.102949 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013209699