Understanding Organization-Customer Links in Service Settings
| Year of publication: |
2005
|
|---|---|
| Authors: | Schneider, Benjamin ; Ehrhart, Mark G. ; Mayer, David M. ; Saltzl, Jessica L. ; Niles-Jolly, Kathryn |
| Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 48.2005, 6, p. 1017-1032
|