Understanding post-implementation support for enterprise systems : an empirical study of IT personnel's customer-oriented citizenship behaviors
Xuefei (Nancy) Deng; Tawei Wang
| Year of publication: |
2014
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|---|---|
| Authors: | Deng, Xuefei Nancy ; Wang, Tawei |
| Published in: |
Journal of information systems : a publication of the Accounting Information Systems Section of the American Accounting Associaton. - Sarasota, Fla. : [Verlag nicht ermittelbar], ISSN 0888-7985, ZDB-ID 1176427-2. - Vol. 28.2014, 2, p. 17-39
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| Subject: | IT support | IT personnel | post-implementation | organizational citizenship behavior (OCB) | customer orientation | enterprise resource planning (ERP) | Arbeitsverhalten | Work behaviour | ERP-System | ERP system | Beziehungsmarketing | Relationship marketing | Betriebliches Informationssystem | Business intelligence system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010474889