Understanding service experience and its impact on brand image in hospitality sector
Year of publication: |
2015
|
---|---|
Authors: | Manhas, Parikshat Singh ; Tukamushaba, Eddy Kurobuza |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 45.2015, p. 77-87
|
Subject: | Service quality | Customer experiences | Brand image | Customer Satisfaction | India | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Markenimage | Indien | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Markenführung | Brand management | Krankenhaus | Hospital | Dienstleistungsmarketing | Services marketing |
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