Understanding service performance of frontline employees from employee-AI interaction perspective
Shuiqing Yang, Yu Guo, Yuangao Chen, Yixiao Li and Shasha Zhou and Hui Jiang
| Year of publication: |
2025
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|---|---|
| Authors: | Yang, Shuiqing ; Guo, Yu ; Chen, Yuangao ; Li, Yixiao ; Zhou, Shasha ; Jiang, Hui |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 36.2025, 3, p. 448-475
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| Subject: | AI service | Employee service performance | Employee–AI interaction fluency | Mind perception theory | Self-efficacy | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Performance-Messung | Performance measurement | Arbeitsverhalten | Work behaviour | Dienstleistungsmarketing | Services marketing | Arbeitsleistung | Job performance | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Erfolgsfaktor | Success factor |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-10-2023-0425 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015425670