Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Piyush Kumar, Mayukh Dass, and Omer Topaloglu
| Year of publication: |
2014
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|---|---|
| Authors: | Kumar, Piyush ; Dass, Mayukh ; Topaloglu, Omer |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 367-380
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| Subject: | frontline service employees | employee turnover | job satisfaction | turnover intention | employee retention | latent class models | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Arbeitsmobilität | Labour mobility | Arbeitskräfte | Workforce | Dienstleistungsberufe | Service workers | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Personalmanagement | Human Resource Management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010432174