Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis
Xiaolei Wang, Jiandong Lu, Terence T. Ow, Yuqiang Feng, Luning Liu
| Year of publication: |
2021
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|---|---|
| Authors: | Wang, Xiaolei ; Lu, Jiandong ; Ow, Terence T. ; Feng, Yuqiang ; Liu, Luning |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 58.2021, 2, p. 1-16
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| Subject: | Curvilinear effect | Customer knowledge contribution | Emotional asymmetry | Emotional support | Informational support | Emotion | Wissensmanagement | Knowledge management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Wissenstransfer | Knowledge transfer |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2020.103426 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012494912