Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Syeda Marium Mehmood and Arsalan Najmi
| Year of publication: |
2017
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|---|---|
| Authors: | Mehmood, Syeda Marium ; Najmi, Arsalan |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 11.2017/2018, 1, p. 23-43
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| Subject: | customer satisfaction | home delivery | online retailer | online shopping | service convenience | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Pakistan | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011889860