Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
Cristiana R. Lages, Nigel F. Piercy, Neeru Malhotra and Cláudia Simões
| Year of publication: |
2020
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|---|---|
| Authors: | Lages, Cristiana R. ; Piercy, Nigel ; Malhotra, Neeru ; Simões, Cláudia |
| Published in: |
International journal of human resource management. - London [u.a.] : Taylor & Francis, ISSN 1466-4399, ZDB-ID 2032106-5. - Vol. 31.2020, 21, p. 2737-2760
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| Subject: | affective organizational commitment | conservation of resources theory | emotional exhaustion | FLE service delivery performance | job satisfaction | perceived organizational support | Shared values | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality | Arbeitskräfte | Workforce | Öffentliche Dienstleistung | Public services | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2018.1464491 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012414594