Understanding the quality of relationships in consumer services: A study in a retail environment
| Year of publication: |
2006
|
|---|---|
| Authors: | Wong, Amy ; Sohal, Amrik S. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 3, p. 244-264
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