Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
| Year of publication: |
2011
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|---|---|
| Authors: | Chen, Mu-Chen ; Chang, Kuo-Chien ; Hsu, Chia-Lin ; Yang, I-Ching |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bradford : Emerald, ISSN 0954-7517, ZDB-ID 11747407. - Vol. 23.2011, 3 (14.6.), p. 386-411
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